Information

Placing your order

How do I order?

Simply order using this website or alternatively just call one of our helpful team on 0870 458 75 75 .

When are you open?

You can place your order on our website at anytime, night or day, alternatively you can call us anytime between Monday - Saturday 8am to 8pm Sunday 10am to 4pm .

Is it cheaper on the internet?

No, our offer and service is the same, whether you order by telephone or on the web.

Can the prices change after I have made my order?

No. Once you have placed your order and we have issued an order number, the price is guaranteed.

How do I know if the appliance will fit?

If you view the product you wish to buy on this website, you will find full dimensions. If for any reason the product you wish to purchase does not have dimensions then please call our advice line on 0870 458 75 75 .

Confirmation of your order

Once you have confirmed and agreed your order we will send you an order confirmation directly to your supplied email address. The order confirmation will include you order number, product details, delivery address and requested delivery date.

Paying for your products

Which payment methods can I use to place my order?

You can use Switch, Delta, Visa or MasterCard.

Is it safe to send my debit/credit card details over the web?

Yes. We encrypt your payment card details using industry standard SSL technology to ensure they are completely safe.

If I don't want to pay online what do I do?

Simply telephone our call centre on 0870 458 75 75 and one of our advisors will take all of your details and process your order for you.

Payment for your order

Authority for payment must be given at the time of your order. Payment will be only be taken once your delivery date has been agreed.

Getting my delivery

How will my appliances be delivered?

Your goods will be delivered by our dedicated carrier service. Our delivery team will bring your new appliances into your home, unpack them for you and allow you time to inspect the goods. Our delivery team will then offer to take away the packaging for you.

Where can you deliver?

To any address within mainland UK,(excludes N.Ireland).

Do I have to wait in all day for my delivery?

No you do not. We will call you the evening prior to your delivery to advise you of a 4 hour delivery window so that you can plan your day accordingly.

How much does delivery cost?

Delivery is only £19.99 regardless of the number of items on a single delivery, to any address within mainland UK,(excludes N.Ireland).

What if I need to delay my order?

Of course, we understand that you may not actually want the goods immediately, especially if you are changing your whole kitchen! If you wish to have your goods delivered outside our normal delivery options please call us on 0870 458 75 75 and let us know. Once you have placed your order we secure the price for you.

Can I change a delivery date I have already agreed to?

Yes you can. We do however ask that you telephone us on 0870 458 75 75 at least 48 hours in advance of your agreed planned delivery date. We can not accept changes to the delivery date via email.

When I order more than one item, will they all be delivered at the same time?

Yes they will. It does not matter how many appliances you order or how many different brands you choose, they will all be delivered together.

Do you connect the appliances?

Yes we do. You can request that our delivery team connect your free standing washing machine, washer dryer or dishwasher. This must be done at the point of order and a £15.00 charge will be made for each item, please refer to the table below for detailed information of charges and availability.

Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance's power lead. Included in the connection will be the disposal of the transit brackets and a test of the appliance.

The delivery team will be unable to connect your new appliance if:

The old machine is not disconnected.
Any electrical/plumbing supplies needed fail the delivery team’s testing or are unsuitable.
Any water supply needed cannot be isolated or is unsuitable.
Any drainage/waste facilities needed are unusable.
Mechanical adjustments are required to the appliance(s) to overcome such things as water pressure etc.
Alterations to existing plumbing and electrical are required.

All gas installations, connections and/or disconnections must be performed by a Corgi approved engineer. All mains wired electric cookers should only be connected by a qualified electrician. We do not currently offer any installation, connection and/or disconnection service on gas or mains wired electrical products.

Will you take away and dispose of my old appliance for me?

Yes we will. This is an optional chargeable service. You can request that our delivery team dispose of your old appliance; there is a cost of £7.99 per appliance for this service. We will ensure that the appliance is disposed of responsibly and recycled wherever possible. This must be done at the point of order.

Currently refrigeration products cannot be removed due to government regulations, please contact your local authority.

All goods for disposal must be disconnected from both water and electrical supply in advance of the goods being removed.

We do not currently offer any disconnection service on gas or mains wired electrical products. All gas disconnections must be performed by a Corgi approved engineer. All mains wired electric cookers should only be disconnected by a qualified electrician.

Removed goods are deemed to have zero value.

What happens if I cancel my order?

You will need to telephone us on 0870 458 75 75 and advise us of your request. We can not accept cancellation requests via email.

You may cancel your order up to 48 hours before delivery and receive a full refund. If your order is cancelled within 48 hours prior to delivery, we reserve the right to still charge £19.99 for delivery. Where the goods have been delivered to you, you may return then for up to 7 days from the date of delivery in line with the distance selling directive. We reserve the right to charge you to collect the goods. For further information and charges please see section 8 of our terms and conditions. This does not affect your statutory rights.

Once I have my delivery

What do I do if I have a problem after my appliance has been delivered and connected?

We are here for you every step of the way, simply call our advice line on 0870 458 75 75 and we will either resolve the problem for you over the telephone or we will organise for a manufacturer's engineer to visit.

how do I return goods that I do not want?

You simply telephone our call centre on 0870 458 75 75 and one of our advisors will arrange the collection for you. If you do decide to return a product to us, we do make a charge. See terms and conditions for full details. You have 7 days from the date of delivery to request a collection. Please be careful when selecting your appliances to ensure they are the ones you require as we charge £49.95 for collection.

Can I return my goods to a Focus store?

No, returns and refunds will only be accepted by Focus Kitchen Appliances .

What is the warranty offered on the products?

The warranty supplied with the goods is the standard manufacturer’s warranty, in addition to your rights under the Sale of Goods Act. In most cases this is 1 year covering all parts and labour. In some instances this is extended by the manufacturer to 2, 5 and occasionally even 10 years. For more detailed information please call our advice line on 0870 458 75 75 .

What do you do with my personal information?

We do respect your privacy. We therefore do not sell, rent or loan identifiable personal information regarding our customer to any third party without your consent. Information given to us by you will only be used by or on behalf of Focus DIY Limited .

Focus Kitchen Appliances Product Terms & Conditions

Please read these product terms and conditions carefully as they set out the terms under which Focus Kitchen Appliances , (operated by DRL Ltd, trading as Focus Kitchen Appliances ) makes the products available to you ("Product Terms"). You as the customer will transact with DRL Limited.

1. Prices

The prices payable for the items that you order are clearly set out on the web site. All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge. The delivery charge is £19.99 per delivery. Prices can change and we always bring you the latest prices as quickly as possible.

2. Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.

3. Contract

There will be no contract of any kind between you and us until payment for your goods is authorised by your bank or credit card provider. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that payment for the goods is authorised, (and not before), a contract will be made between you and us. Authority for payment must be given at the time of the order. Payment for your order will be taken once a delivery date has been confirmed. If for any reason the goods cannot be supplied then payment will be refunded in full.

4. Delivery

Delivery will be made to the address specified by you. Please note that our standard delivery of products is within mainland UK,(excludes N.Ireland). All deliveries will be made to you by our courier. We do our best to secure delivery within 3-7 working days of the date of your order. If you order and specify items with different delivery dates, we will ship them separately and you will be charged a delivery charge each time. The cost for delivery is £19.99 regardless of the number of items delivered, on a particular date. If you wish to change the delivery date once it is agreed then please give us no less than 48 hours notice prior to delivery.

5. Connection

You can request that our delivery team connect your free standing washing machine, washer dryer or dishwasher. This must be done at the point of order and a charge of £15.00 will be made for each item.

Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance's power lead. Included in the connection will be the disposal of the transit brackets and a test of the appliance.

The delivery team will be unable to connect your new appliance if:
The old machine is not disconnected.
Any electrical/plumbing supplies needed fail the delivery team's testing or are considered unsuitable.
Any water supply needed cannot be isolated or is unsuitable.
Any drainage/waste facilities needed are unsuitable.
Mechanical adjustments are required to the appliance(s) to overcome such things as water pressure problems.
Alterations to existing plumbing and electrical connections are required.

6. Recycling

You can request that our delivery team recycle your old appliance. This must be done at the point of order and a charge of £7.99 will be made for each item. All goods for recycling must be disconnected from both water and electrical supply in advance of the goods being removed. Refrigeration products cannot be removed due to government regulations, please contact your local authority.

We do not currently offer any disconnection service on gas or mains wired electrical products. All gas disconnections must be performed by a Corgi approved engineer. All mains wired electric cookers should only be disconnected by a qualified electrician.

7. Cancellation

If you wish to cancel your order we ask that you advise us at least 48 hours before your planned delivery date and you will receive a full refund. Where the goods have been delivered to you, you may return them for up to 7 working days from the date of delivery in line with the distance selling directive. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession, if necessary. No goods can be returned to Focus stores for a refund – All Cancellations must be processed via Focus Kitchen Appliances . For further information and charges please see section 8 – Returns. This does not affect your statutory rights.

8. Returns

If you decide to return your goods to us for any reason we do reserve the right to charge of £49.95 for collection. Please do not return any products to Focus stores. Refunds can only be made by the same method used for purchase. If for any reason you need to return an item within 7 days of receiving delivery, please call the Focus Kitchen Appliances customer help line (Tel: 0870 458 75 75) and advise a member of our team that you wish to return the product and the reason for return. We will then organise for the goods to be collected by our courier. This is usually collected within 5-7 days. The charge for collecting goods is £49.95 ; this charge reflects the actual cost of collection. Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Your statutory rights are not affected. Items purchased at Focus Kitchen Appliances cannot be returned to a Focus store.

9. Payment

You can pay with any Switch, Delta, MasterCard or Visa cards. Your payment card details will be encrypted to eliminate the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items once your delivery date has been confirmed. Our liability to you in respect of an order shall be limited to the value of that order (to the fullest extent permitted by all applicable law), and we shall not be liable to you for any economic loss, loss of profit, loss of revenue, loss of business, wasted expenditure, depletion of goodwill, loss of privacy or loss of data or any other claims for indirect, consequential, special or punitive compensation whatsoever howsoever caused including, without limitation, as a result of our negligence, which arise out of or in connection with an order. For the avoidance of doubt nothing in these terms and conditions excludes our liability in respect of death or personal injury caused by our negligence. We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection. We also offer periodical promotions to enable you to buy the products and pay for them at a later date. The full terms and conditions for these promotions will be supplied to you prior to any goods being shipped. You will be asked to sign and return a form to confirm you have received and agree to these terms

10. General

These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

11. Customer services

If you have an order query, please click here to email us or call us on 0870 458 75 75 .
Please note telephone calls may be recorded for training and quality purposes.

This site is operated by DRL Ltd, trading as Focus Kitchen Appliances . Some promotions advertised on are not available on Focus Kitchen Appliances . Please check terms and conditions on the promotion for details.

Focus Kitchen Appliances , DRL Limited, Aspinall House, Middlebrook, Bolton. BL6 6QQ.

E&OE

Your Privacy

Who are we?

The “Focus Kitchen Appliances” website is operated by;

DRL Limited.

Registered Company No. 3914998

Use of information

Focus DIY Limited respect your privacy. Please be assured that we will not provide your information to any other company without your consent, and you can unsubscribe at any time.

Your personal details may be used, dependant on your response to the Data Protection questions, in analysis at an anonymous level by Focus DIY Limited .

If you wish to review any of the data protection choices that you have previously made, please telephone 0870 458 75 75 .

Please note: These consents are separate from any decision you made about receiving information when you registered with Focus DIY Limited or Focus Card.